We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at ourashelf@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ourashelf@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ourashelf@gmail.com.

Refund & Return Policy

Last Updated: August 29, 2026

At OuraShelf, we want you to have a positive shopping experience. If you are not satisfied with your purchase, you may be eligible to request a return according to the conditions below.

1. Return Period

Customers may request a return within 7 days of receiving the product.

To be eligible for a return, the product must generally be:

• Unused and in its original condition

• In the original packaging

• Complete with all accessories, manuals, and included items

• Not damaged due to customer misuse

2. Products That May Not Be Eligible for Return

Certain products may not be eligible for return due to hygiene, safety, personal-use, or other applicable restrictions.

Products that have been used, damaged, modified, or returned without the original packaging may also be refused.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

Please provide your order number and clear photographs or videos showing the issue so that we can review the request.

4. Return Process

To request a return, contact our customer support team with:

• Order number

• Customer name

• Reason for return

• Photos/videos of the product, if applicable

Our team will review the request and provide further instructions if the return is approved.

5. Refunds

Once the returned product is received and inspected, we will determine whether the refund is approved.

If approved, the refund will be processed through the applicable payment method or according to the payment provider's available process.

The time required for the refund to appear in your account may vary depending on the payment provider or bank.

6. Return Shipping

Return shipping costs may be the responsibility of the customer unless the product was received damaged, defective, or incorrect due to our error.

7. Exchanges

Product exchanges may be offered depending on product availability and the circumstances of the request.

8. Cancellation

If you need to cancel an order, please contact us as soon as possible. Orders that have already been processed, shipped, or dispatched may not be eligible for cancellation.

9. Contact

For return or refund requests, please contact OuraShelf through our Contact Us page and provide your order details.

OuraShelf reserves the right to review each return request according to the terms of this policy and applicable law.