Shipping Policy

Last Updated: August 29, 2026

At OuraShelf, we work to process and deliver your orders as quickly as possible.

1. Order Processing

Orders are generally processed after the order and payment have been successfully confirmed.

Processing time may vary depending on the product, order volume, availability, and fulfilment requirements.

2. Delivery Time

Estimated delivery times may vary depending on the delivery location, product availability, shipping partner, and other circumstances.

The estimated delivery time shown during the ordering process or communicated after purchase should be considered an estimate and not a guaranteed delivery date.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before the order is completed.

Where free shipping is offered, the applicable conditions will be displayed on the website or during checkout.

4. Order Tracking

Where tracking information is available, customers may receive tracking details through the contact information provided during checkout.

Tracking updates depend on the applicable shipping carrier.

5. Delays

Delivery may occasionally be delayed because of:

• Weather conditions

• Public holidays

• High order volumes

• Courier or logistics issues

• Incorrect or incomplete delivery information

• Events outside our reasonable control

OuraShelf is not responsible for delays caused by circumstances beyond our reasonable control.

6. Incorrect Address

Customers are responsible for providing accurate shipping and contact information.

If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping charges may apply where applicable.

7. Contact Us

If you have questions regarding your order or delivery, please contact us through our Contact Us page and provide your order number.

OuraShelf will assist you as soon as reasonably possible.